---
title: How Do I Process Manual Returns
description: Manual returns are used by merchants that want to credit back customers an amount that is not tied to a pre-existing transaction in Cashier Live e.g.
---

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# How Do I Process Manual Returns

## Manual returns are used by merchants that want to credit back customers an amount that is not tied to a pre-existing transaction in Cashier Live e.g.

**CashierLive Manual Return Guide**

Manual returns are used by merchants that want to credit back customers an amount that is not tied to a pre-existing transaction in Cashier Live e.g.,

- A customer was overcharged $5 for a prescription due to a pricing/insurance error. The pharmacy credits the customer $5 without linking it to the original transaction.
- Consultation services that are being refunded.
- A customer is refunded a service/delivery fee.

**Step-by-Step Instructions:**

**Activate Return Mode**:

- - Navigate to the *Cashier Tools* section in the top right and select **Manual Return**. This will put CashierLive into Return Mode.

 

![manualReturn](https://support.cashierlive.com/hs-fs/hubfs/manualReturn.gif?width=670&height=331&name=manualReturn.gif)

![1-1](https://support.cashierlive.com/hs-fs/hubfs/1-1.png?width=436&height=485&name=1-1.png)

**Notice the Change in Return Button**:

- - In Return Mode, the green **PAY** button in the bottom right will change to a red **RETURN** button. Any transaction made in this mode will show negative amounts, indicating the return of goods and issuing credit to the customer instead of charging them.

![2-1](https://support.cashierlive.com/hs-fs/hubfs/2-1.png?width=584&height=380&name=2-1.png)

**Scan OR Search the Items to Return**:

- - Once you have the item(s) you would like to return, simply click the **RETURN** button.

**![returnItem](https://support.cashierlive.com/hs-fs/hubfs/returnItem.gif?width=670&height=331&name=returnItem.gif)**

 

**Select the Correct Tender Type:**

- Ensure you have the correct tender type and click the **RETURN** button on the top right.

![3-1](https://support.cashierlive.com/hs-fs/hubfs/3-1.png?width=637&height=537&name=3-1.png)

**Exit Return Mode**:

- - To exit Return Mode and return to normal operation, simply click the **Cancel Transaction** icon. This will reset the register back to its default setting.

![cancelReturn](https://support.cashierlive.com/hs-fs/hubfs/cancelReturn.gif?width=670&height=331&name=cancelReturn.gif)

**Notes:**

- Be sure to double-check the returned items and amounts before finalizing the transaction to ensure the correct amount is refunded to the customer.
- If this was a credit card charge from a card that is not saved in CashierLive, the card will need to be present to complete the return.

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