---
title: Connection Issues
description: Connection Issues
---

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1. [CashierLive Knowledge Base](https://support.cashierlive.com/?hsLang=en)
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# Connection Issues

If you ever come across a screen that states:

"Please connect to the Internet to continue":

[![](https://support.cashierlive.com/cashier-live.intercom-attachments-1.com/i/o/143069130/40d675b5c33776334c3d52e5/upload_4578369502162382679.PNG_%3b%20filename_%3dUTF-8%27%27upload_4578369502162382679.PNG)](https://support.cashierlive.com/cashier-live.intercom-attachments-1.com/i/o/143069130/40d675b5c33776334c3d52e5/upload_4578369502162382679.PNG_%3b%20filename_%3dUTF-8%27%27upload_4578369502162382679.PNG?hsLang=en)

Cashier Live is a cloud based Point of Sales system that needs a constant live connection. Simply, back out of the application and ensure you are logged onto your wireless or data network. We work well with LTE, 4G and Wi-Fi.

Once you do, reopen the application and press 'Retry'

[![](https://support.cashierlive.com/cashier-live.intercom-attachments-1.com/i/o/143069139/a28ba347d0537863e0a393b7/upload_1555897968042780672.PNG_%3b%20filename_%3dUTF-8%27%27upload_1555897968042780672.PNG)](https://support.cashierlive.com/cashier-live.intercom-attachments-1.com/i/o/143069139/a28ba347d0537863e0a393b7/upload_1555897968042780672.PNG_%3b%20filename_%3dUTF-8%27%27upload_1555897968042780672.PNG?hsLang=en)

If you need any further assistance, feel free to reach out to us!

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