---
title: How to Conduct Voids
description: Voids refer to the action of canceling a transaction before it is finalized and processed. It allows you to remove an incorrect or unwanted transaction from the system, making it as though the transaction never occurred.
---

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# How to Conduct Voids

## Voids refer to the action of canceling a transaction before it is finalized and processed. It allows you to remove an incorrect or unwanted transaction from the system, making it as though the transaction never occurred.

**Why/when would I use this feature?**  
You would use the void feature when an error is detected before completing a transaction, such as an incorrect amount, wrong item selection, or a customer changing their mind. Voiding ensures that the transaction does not get processed, which can prevent unnecessary charges or stock issues.

 

\*Note: If the original transaction was paid by Credit Card:

- The original card authorization is voided if it has not been settled.
- If not eligible for void, the original card transaction is refunded.
- Otherwise, the original card transaction is credited back to the cardholder as a standalone credit.
- Partial voids on charges not allowed on unsettled transactions.

 

**How To Conduct a Void:**

Navigate to the transaction page and select which transaction you would like to return.

![searchSelectTxn](https://support.cashierlive.com/hs-fs/hubfs/searchSelectTxn.gif?width=670&height=331&name=searchSelectTxn.gif)

 

 

 Select the checkbox marked Return at the top of the screen and click the Return button in the bottom right of the screen.

                                               

 

![returnMode](https://support.cashierlive.com/hs-fs/hubfs/returnMode.gif?width=670&height=331&name=returnMode.gif)

 

 Ensure the tender type is correct and click the red Return button.

 

![clickRetuen](https://support.cashierlive.com/hs-fs/hubfs/clickRetuen.gif?width=670&height=331&name=clickRetuen.gif)

 

 You will now see a return receipt. From here you can email or print the receipt for the customer.

 

![returnReceipt](https://support.cashierlive.com/hs-fs/hubfs/returnReceipt.gif?width=670&height=742&name=returnReceipt.gif)

 

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