Voids refer to the action of canceling a transaction before it is finalized and processed. It allows you to remove an incorrect or unwanted transaction from the system, making it as though the transaction never occurred.
Why/when would I use this feature?
You would use the void feature when an error is detected before completing a transaction, such as an incorrect amount, wrong item selection, or a customer changing their mind. Voiding ensures that the transaction does not get processed, which can prevent unnecessary charges or stock issues.
*Note: If the original transaction was paid by Credit Card:
- The original card authorization is voided if it has not been settled.
- If not eligible for void, the original card transaction is refunded.
- Otherwise, the original card transaction is credited back to the cardholder as a standalone credit.
- Partial voids on charges not allowed on unsettled transactions.
How To Conduct a Void:
Navigate to the transaction page.
Select the checkbox marked Return at the top of the screen.
Click the Return button in the bottom right of the screen.
Ensure the tender type is correct and click the red Return button.
You will now see a return receipt. From here you can email or print the receipt for the customer.
